FAQs
1. How long will it take to receive my order?
Free Delivery normally takes 3 - 5 working days around South Africa. The delivery time will depend on your location and the shipping method selected. You will be provided with a tracking number once your order has been shipped.
2.Who are we?
Sole Couture is an online sneaker store that offers a wide selection of sneakers from popular brands and accessories.
3. What brands does Sole Couture sell?
Sole Couture carries a variety of popular sneaker brands, including Nike, Adidas, Adidas samba 2.0, Campus 00, Puma, Converse, and streetwear accessories. Examples include the Black cat jordan 4, jordan 6, jordan 1s, speed trainer, jordan 1 university blue, jordan 11, jordan black cat 4, jordan 4 off white, all star run star hike.
4. How do I place an order on Sole Couture?
You can place an order on Sole Story by browsing the website and adding items to your cart, and then proceeding to checkout.
5. Is it safe to use my credit card on Sole Couture?
Yes, it is safe to use your credit card on Sole Story. Our website uses trusted Payment Gateways such as Paystack, Peach Payments and Happy Pay that secure your personal and payment information through encryption technology.
6. What is the return policy of Sole Couture?
If you are not satisfied with your purchase, you can return it within 14 days of receiving your order. Please refer to our return policy for more information.
7. Can I track my order?
Yes, you will receive a tracking number once your order has been shipped, and you can track its delivery status online.
8. What is the shipping policy of Sole Couture?
Sole Couture offers free shipping for orders over a certain amount. Refer to our shipping policy for more information on shipping options and fees.
9. What if I received a damaged or defective item?
If you received a damaged or defective item, please contact our customer support team for assistance.
10. How can I contact Sole Couture for customer support?
You can contact Sole Couture for customer support by email or through the contact form on our website. Alternatively you can WhatsApp the number provided on our Contact page